1. RETURNS

The return policy of the seller whose products are sold on our website (hereinafter, the "Seller") lasts 30 days. If 30 days have passed since you received your order, we unfortunately cannot offer you a refund and you are no longer entitled to request a return.

To be eligible for a return, the item in your order must be in the same condition that you received it, unworn and unused, with tags and in its original packaging. You will also need to provide proof of purchase (such as a copy of the receipt) for the item you wish to return.

Returns are the buyer's responsibility.

To initiate a return, you can contact us at contact.douxjardin@gmail.com

If your return request is accepted by the Seller, we will send you a return label and instructions on how and where to send the package.

Items returned without prior return request within the specified time frame will not be accepted.

You can contact us with any questions regarding returns at the following address: contact.douxjardin@gmail.com

2. DAMAGED ITEMS AND PROBLEMS WITH YOUR ORDER

You must check your order upon receipt and contact us immediately if the item delivered is defective, damaged or different from the one you ordered.

This will allow us to assess the issue and make our best efforts to resolve it as quickly as possible.

3. ITEMS THAT CANNOT BE RETURNED

As an exception to point 1 above, certain types of items cannot be returned.

The following cannot be returned and therefore not refunded:

• perishable goods (such as food, flowers or plants); personalized products (such as special orders or custom-made items);
• personal care items (such as beauty products).
• hazardous materials and products, liquids, gases, or flammable products. Please do not hesitate to contact us if you have any questions or concerns regarding your specific item.

Finally, sale items (if applicable) and gift certificates cannot be returned either.

4. EXCHANGES

The Seller does not offer an exchange service for items ordered on our website.

If you wish to purchase an item other than the one you ordered, we recommend that you place a new order and return the unsuitable item.

5. REFUNDS

We undertake to inform you as soon as the Seller has received and inspected your returned order.

We will let you know whether your refund due to this return has been approved or not by the Seller.

In the event that the Seller approves your refund request, you will automatically be credited the price paid for the returned item(s) to the same account linked to your original payment method.

Please note that the processing of this refund by banking establishments and various payment organizations is linked to their own timeframes which we are unable to control.